The objective of our blog is to explore the different elements of nonverbal communication in the retail setting. We will be discussing how retail workers and customers convey their attitudes and feelings through facial expressions, body gestures and more. We will also be exploring how a store's environment (smell, atmosphere, etc.) also affects the shopping experience. Through this blog we want to delve into the world of nonverbal communication and how it can enhance or hurt the shopping process for both the salespeople and customers. What nonverbal communication message hurt business? What promotes business?
Nonverbal Communication in the Retail Environment | about our blog |