Nonverbal communication often takes a shift once people are getting antsy to go home. Often times, when a customer walks into a store with five minutes left before close retail workers "trail" behind customers to make sure the customer doesn't unfold anything that has already been perfected and are extra attentive if they need a size so they can grab it for the customer (preventing numerous unfolded items). Though nothing is being said, the extra attention in close proximity can make anyone want to head out the door quicker if they are just in to browse the products. In my personal experience, I have also seen workers ignore customers, turning away from them as they walk into stores during closing time to show their disinterest in helping the late shoppers. Building relationships with customers in retail is key. If you walk into a store with minutes left to close, it's likely that no smile will be on the workers face as they ask what you are looking for. In my personal experience, when entering a store near you can receive some unhappy faces, but depending on the store you may still get excellent customer service.
Nonverbal Communication in the Retail Environment | Retail & Nonverbal communication |