If you have ever seen the movie Pretty Woman than you are very familiar with the above scene. While there was a lot of direct verbal language telling her she was not welcome, watch the clip again and see what nonverbal signs were given by the retail workers and Julia Roberts.
What can you pick up? Here is some of what I found:
-Upon entering the store, the facial expressions of the workers were pure shock and judgement - how could someone wearing that walk into a high end store?!
- Tone of voice: the workers had a harsh, cold tone - extremely unwelcoming
- Body language: crossed arms, hands behind back, and looking Julia Roberts up and down. Clearly they were NOT going to help her regardless of any money she had to spend.
The nonverbal language in this clip helps elaborate the disdain of the retail workers and their disapproval of her. No one wants to be "pretty womaned" by retail workers when they are out shopping. Nonverbal cues are extremely important in retail settings, they can make customers feel welcomed, comfortable, relaxed, or the complete opposite. Sometimes, making a sale can depend on how you welcome your customer with language other than your words.
Pick up any other nonverbal cues? Comment below!
What can you pick up? Here is some of what I found:
-Upon entering the store, the facial expressions of the workers were pure shock and judgement - how could someone wearing that walk into a high end store?!
- Tone of voice: the workers had a harsh, cold tone - extremely unwelcoming
- Body language: crossed arms, hands behind back, and looking Julia Roberts up and down. Clearly they were NOT going to help her regardless of any money she had to spend.
The nonverbal language in this clip helps elaborate the disdain of the retail workers and their disapproval of her. No one wants to be "pretty womaned" by retail workers when they are out shopping. Nonverbal cues are extremely important in retail settings, they can make customers feel welcomed, comfortable, relaxed, or the complete opposite. Sometimes, making a sale can depend on how you welcome your customer with language other than your words.
Pick up any other nonverbal cues? Comment below!